Tower Hamlets GP Care Group welcomes feedback from anyone who uses our services. These include Tower Hamlets GP Out of Hours Service, Health Visiting, School Health & Wellbeing, & Advocacy & Interpreting services.
(For compliments and complaints about GP Practices, please contact your Practice directly - access the websites here)
We are always looking to improve our services to suit patient needs and your comments, praises, complaints, and suggestions will help us to do this.
We look forward to hearing from you.
Ways to provide comments or suggestions:
Anyone who is concerned about their care can make a complaint. If you cannot make the complaint yourself, you can ask a friend or relative to complain on your behalf.
Your complaint will not affect your care in any way.
It is often possible to sort out the complaint by talking to a member of staff. The member of staff will try to resolve the complaint there and then. If they are unable to help you or you feel that the complaint has not been settled by talking to the member of staff, you may wish to take the complaint further. You can do this by writing to the service lead for the area your complaint relates to.
When making a written complaint please include as much detail as possible.
Things to include:
Helpline: 0203 553 5960
Email: LondonIHCAS@power.net
Website: www.pohwer.net
This is a free, independent service for anyone who wishes to make a complaint.
Telephone: 0345 015 4033
Textphone (minicom): 0300 061 4298
