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Advocacy & Interpreting

COVID-19 Update -

Advocacy and Interpreting

 

The Advocacy and Interpreting services continue during COVID-19, however there are some changes in how the service is delivered. Our service provision is now Telephone Interpreting only through three-way conference calls with video conferencing available through WhatsApp if required.
The service is accessible when a booking is placed on our electronic booking system - Interpreter Intelligence. The services we support, and partners already have access. In a small number of cases however, GPs etc are contacting A&I staff directly and we are making notes and having these retrospectively placed onto the system.

 

Tower Hamlets Advocacy & Interpreting Service

 

The Tower Hamlets Advocacy & Interpreting Service is a free and confidential service aimed at ensuring everyone within the Borough has equal access to primary healthcare through the provision of bilingual advocacy, interpreting, translation and telephone interpreting services.

The service is staffed by a team of trained health advocates, all of whom have tested experience and awareness of barriers that affect good access to health care. Trained staff speak a variety of languages, including:

 

  • Bengali/Sylheti
  • Somali
  • Chinese (Mandarin and Cantonese)
  • Turkish
  • French
  • Vietnamese
  • Polish
  • Russian
  • Spanish
  • Urdu
  • Hindi
  • Gujarati
  • Punjabi


 We also provide other languages including British Sign Language (BSL).

 

Why the need for the service?

 

We have a duty to tackle inequalities and improve health outcomes for those with English as a second language as well as vulnerable groups within our communities.

Though the establishment of bilingual support services in many areas was in response to the Government strategy “Access to public services for all”, for boroughs such as Tower Hamlets, Hackney, Newham and other multi-ethnic boroughs, it was a necessity dictated by the size of our ethnic minority population.

The Tower Hamlets Advocacy and Interpreting Service (THAIS) is a free and confidential service for anyone requiring healthcare, who is registered with one of our 36 partner GP practices plus a small group of additional organisations. 

 

For more information on how to use this service, please call the THAIS helpdesk on:  07803 406833.

Service address & contact details

Mile End Hospital
2nd Floor
Main Building
Bancroft Road
London E1 4DG

Telephone:  07803 406833

Email: thgpcg.ais@nhs.net

We are open 8.30am to 5.30pm with flexibility to meet GP and patient needs.