Tower Hamlets GP Care Group (THGPCG) welcome feedback from anyone who uses our services. These include Tower Hamlets GP Out of Hours Service, Health Visiting, School Health & Wellbeing, & Advocacy & Interpreting services.
(For compliments and complaints about GP Practices, please contact your Practice directly - access the websites here)
We are always looking to improve our services to suit patient needs and your comments, praises, complaints and suggestions will help us to do this.
We look forward to hearing from you.
Ways to provide comments or suggestions:
Anyone who is concerned about their care can make a complaint. If you cannot make the complaint yourself, you can ask a friend or relative to complain on your behalf.
Your complaint will not affect your care in any way.
It is often possible to sort out the complaint by talking to a member of staff. The member of staff will try to resolve the complaint there and then. If they are unable to hlep you or you feel that the complaint has not been settled by talking to the member of staff, you may with to take the complaint further. You can do this by writing to the service lead for the area your complaint relates to.
What to expect:
When making a written complain please include as much detail as possible.
Things to include:
Director of Quality & Assurance Tower Hamlets GP Care Group St Andrews Health Centre 2 Hannaford Walk London E3 3FF
Alternatively, email: email@example.com
Patient Advice & Liaison Service (PALS)Telephone: 0207 566 2325
Independent Health Complaints AdvocacyHelpline: 0203 553 5960 Email: LondonIHCAS@power.net
This is a free, independent service for anyone who wishes to make a complaint.
The Parliamentary and Health Service OmbudsmanTelephone: 0345 015 4033Textphone (minicom): 0300 061 4298