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Coronavirus - vaccination, contact tracing, support and information 

Please see our Services page regarding changes during the COVID-19 pandemic


Vaccination Sites in Tower Hamlets

For the latest information on COVID-19 vaccination sites in Tower Hamlets and their opening times, please visit the Council's COVID-19 Vaccines page. Click here.


Click here to visit the National Online COVID-19 Vaccine Portal

Vaccines are currently offered at the following sites between 8am and 7:30pm by appointment only. Please ensure you arrive on time to your appointment. DO NOT ARRIVE MORE THAN 10 MINUTES EARLY! There is very limited waiting space, and you may have to queue in the street, so please wear something warm and waterproof.  Do wear a face covering if you are able to do so.

Please attend on your own if you are able to and accompanied by no more than one adult if you require assistance.



Mass vaccine sites - Westfield Vaccination Centre

There is a clinic at Westfield Vaccination Centre, Montfichet Road, Olympic Park East, London, E20 1EJ. The clinic runs 8am to 8pm 7 days a week. Appointments are bookable through the NHS system or by calling 119.


Vaccination Eligibilty 

We are vaccinating Tower Hamlets residents on behalf of GP Practices from 16 December 2020. Vaccinations are strictly by appointment only and we will be contacting people in the order of the priority groups identified by NHS England.

We are currently vaccinating :

  • people aged 16 and over
  • people who are at high risk from coronavirus (clinically extremely vulnerable)
  • people who are at moderate risk from coronavirus (clinically vulnerable)
  • people who live or work in care homes
  • health and social care workers

The order in which people will be offered the vaccine is based on advice from the Joint Committee on Vaccination and Immunisation (JCVI).

Read the latest JCVI advice on priority groups for the COVID-19 vaccination on GOV.UK


Multigenerational Household Vaccinations

If you are eligible for the COVID-19 vaccine (above) and booking locally in Tower Hamlets, you can bring members of your household to get vaccinated at the same time. Please call the helpline to book your household appointments - 020 7364 3030 - it is really important to book because it will be more vaccines for a household appointment.

People can also book their vaccine appointment through the national NHS websiteand currently the following groups are eligible to book through the national system:

Information on the vaccines can be found here.


Read latest news: E1 postcode dwellers urged to get increased tests for COVID-19 ‘variants of concern’ in Tower Hamlets


Click here to read about the New COVID-19 Centre open at The Art Pavilion


COVID-19 Restrictions: What you can and Can't do

For nformation about the latest COVID-19 guidance click here to visit the Government's website.


1st Vaccinations

We are contacting patients in age order based on the national guidelines. We move to the next age group once we have vaccinated a sufficient number of people within the previous age group.

Please note that there is no need to contact us for booking your vaccination. You will be contacted directly when the time comes to book your vaccination, which can be done via an SMS invite or by your GP Practice if you are unable to access or use your SMS invitation.


2nd Doses

These are national guidelines that we are compelled to follow.

We will contact you and invite you to book your second vaccination. Please do not contact us to get your second vaccination before this date as we will be unable to help you.


Dispelling COVID-19 vaccine myths

Some useful resources

The British Islamic Medical Association (BIMA) dispels some of the most common myths about the COVID-19 vaccine - click here

Watch a video on healthcare staff dispelling myths about the virus - click here

Speak Somali? Watch this video of a GP dispelling myths in Somali - click here  

(Videos of GPs doing the same in a wide range of other community languages are available here)


Frequently Asked Questions

I have forgotten when my appointment is. Can you remind me?
If booked with a valid mobile number then you should receive a confirmation text and reminder 48-24 hours before your appointment. Otherwise you can confirm your time either with your GP Surgery or by calling the COVID-19 Helpline on 0207 364 3030.

I recently had my flu vaccine. When can I have my COVID-19 vaccination?
Please allow at least seven days between having these different vaccinations.

I have a history of allergies. Can I have my vaccine?
Please consult with your doctor if you are unsure about whether you can have the vaccine.

I, or someone in my household, has recently tested positive for COVID-19. When can I have my vaccine?
Please wait 28 days from onset of first symptoms or test date (whichever is earlier) to have your vaccination. If you have missed your vaccine due to illness you may contact your GP Surgery to rebook the vaccine for you at the end of this 28 day period.

I am in the eligible apriority group, why have I not received an invitation?
There are several reasons why you may not have received an invite, ranging from consent for information sharing of your health record to not having an up-to-date mobile number. However all GP Practices are working through lists of patients that have not yet had their first vaccination. Therefore if you have not yet had your invite you soon will, either by telephone or letter.

I received an invite but my partner did not. Can he/she attend with me for their vaccine?
No, vaccines are by appointment only.  If your partner is within the current cohorts that we are vaccinating they should receive their own invitation, if this does not happen please contact your GP Practice.

I live with a carer, can he/she have their vaccination
If you are designated as a carer please ask your GP Practice to flag this on your record - you will then also  then directly receive an invitation to book an appointment.

I have heard there are different vaccines available. How do I choose which vaccine I will receive?
Unless there are clinical reasons we do not give a choice of which vaccine is offered and currently only one type of vaccine is administered in each clinic.

I don't want the vaccine. How do I opt out?
Please discuss this with your GP Practice when they contact you. They will code your choice in your medical record which will take you off their recall lists. Please do let your GP Practice know if you change your mind.

I am housebound, how do I get my vaccine?
We will be vaccinating housebound patients at home. You will be contacted in advance of this happening to ensure that you are prepared.

I am unable to get to the vaccination centre, can you arrange transport?
No, but AgeUK are providing some support for patients struggling to access the vaccine centre. This can be arranged via your GP Practice and availability may well be limited.

I work for XXX - how do I book my vaccination?
We are only allowed to offer vaccines to Tower Hamlets residents within the priority cohorts including  health and social care staff. 

Complaints and Feedback

If you would like to leave feedback on the service you received, positive or negative, then please email with FEEDBACK in the subject. Please indicate within the email whether you require a response and we will reply to you within 28 days. Alternatively you can send feedback via your GP Practice. Please note that we are unable to change national guidelines. Complaints relating to the current vaccination rules would be better directed towards your local MP.

Contact Tracing

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We are now undertaking local contact tracing - if you have had a positive test you may receive a call from 020 4526 8320 which is the number of our contact tracing team. Please answer if you receive a call from us.

When contacting you regarding contact tracing we will ask you to confirm your date of birth in order to make sure we are talking to the correct person.

We will never ask you for any additional personal information related to banking or finance when we contact you. If you receive a call from someone who says they are calling from either the National or Local Track & Trace team who asks for any personal information, other than to confirm your date of birth and contact details, you should end the call immediately.

Contact details for COVID-19 related appointment and vaccination queries


Phone: 0204 526 8322

(Please be prepared to share your GP practice, name, mobile number, email address and the date you were vaccinated).


Could you have the Coronavirus?

If you, or someone you live with, has the following symptoms, you must not leave your home:

  • a high temperature– this means you feel hot to touch on your chest or back (you do not need to measure your temperature)
  • a new, continuous cough– this means coughing a lot for more than an hour, or three or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual
  • Loss or change in your normal sense of smell or taste.

For more guidance on what coronavirus symptoms to watch out for, click here


COVID-19 Testing Sites

Testing sites are open in Shadwell, Mile End  and Isle of Dogs  and Canary Wharf. Appointments at all these are available through the national booking site or by calling 119. Residents will be offered their nearest test site with availability when booking.

If you are showing coronavirus symptoms, or if you or any of your household are self-isolating, you should stay at home - this is critical to staying safe and saving lives.


How long should you self-isolate for?

You should self-isolate for 10 days if you have any of the above symptoms.

After seven days of self-isolation people who feel better and no longer have a high temperature can return to their normal activities. You do not need to keep self-isolating if you just have a cough after 10 days. A cough can last for weeks after the infection has gone.

If you show no signs of improvement however, contact NHS 111 online. A persistent cough alone after seven days does not mean someone should stay at home.


Do you live with someone who has symptoms?

If someone in your household develops the symptoms of coronavirus, you need to stay at home and self-isolate for 10 days, the period of time coronavirus can be in your system (incubating) and can make you ill. You can spread the virus even if you don't have symptoms, so it is vital that you stay indoors.

For the most vulnerable, there are local neighbourhood arrangements that you can access to get food and supplies dropped at your door. There is information on the Council website. People need to stay away and not come to your home.


What has stayed the same?

  • Wash hands regularly, for at least 20 seconds. If soap and water is not available, then use hand sanitiser. 
  • Wear a face covering on public transport, in shops and other enclosed areas, or anywhere it is difficult to socially distance. 
  • Keep a safe distance from other people outside your household (two metres where possible). 
  • Book a free test if you’re experiencing any symptoms of COVID-19 and stay at home until you get your result.  
  • Stay at home if you test positive for 10 days from when symptoms started. This includes while symptomatic and waiting to arrange a test. 
  • Self-isolate if you’re identified as a close or recent contact of someone who has tested positive through NHS Test and Trace. 


Do you live with a vulnerable person?

If yes, it’s important that you minimise as much as possible the time any vulnerable family members spend in shared spaces such as kitchens, bathrooms and sitting areas, and keep shared spaces well ventilated.

Aim to keep 2 metres (3 steps) away from vulnerable people you live with and encourage them to sleep in a different bed where possible. If they can, they should use a separate bathroom from the rest of the household. Make sure they use separate towels from the other people in your house, both for drying themselves after bathing or showering and for hand-hygiene purposes.


Guidance for specific groups


COVID-19 advice in other languages

Doctors of the World has provided COVID-19 advice for patients in 36 languages, produced in partnership with the British Red Cross, Migrant Help Centre and Clear Voice.

Translated COVID-19 advice is available in the following languages:

English, Albanian, Amharic, Arabic, Armenian, Bengali, Bulgarian, Czech, Dari, Estonian, Farsi, French, Gujarati, Greek, Hindi, Italian, Hungarian, Kurdish Sorani, Lithuanian, Malayalam, Portuguese, Simplified Chinese, Pashto, Polish, Portuguese, Punjabi, Russian, Romanian, Sindhi, Slovak, Spanish, Somali, Tamil, Tigrinya, Turkish, Urdu, Vietnamese.

For the latest information on number of cases and stats in the UK, click here